Hasanali Bakhtiar Nasrabadه; Akhtar Emami Ghahfarokhi
Volume 1, Issue 2 , September 2004
Abstract
Introduction: Six total quality management principles such as committment, client satis faction , staff , managers and continuous improvement of the quality based on Deming view regarding tom were evaluated in Isfahan university of Medical sciences. Mathods and materials: This is descriptive suovey study ...
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Introduction: Six total quality management principles such as committment, client satis faction , staff , managers and continuous improvement of the quality based on Deming view regarding tom were evaluated in Isfahan university of Medical sciences. Mathods and materials: This is descriptive suovey study in wich the data were collected by a researcher-made questionnaire the subiects of the study were 35 managers and their assistants in the faculties and also 172 employees. Results: Managers and employees believed that eommittment, client staisfaction , staff cooperation, appropriate use if statistics and stuff training have been applied in Isfahan university of medical sciences. However, pragressive improvement in the quality of work has been. used in this educational system. Results and Discussion The results revealed that only one of medical sciences and its other principles were not taken into account. Key words: Total quality management, managers and staff, Isfahan university of medical sciences.
